Our membership and services are designed in line with best practice and ISO standards for supporting the welfare of personnel after a potentially traumatic event. We are there to assist at every stage:


When your employees experience a traumatic incident, they need swift, simple and easily accessible support and advice. Specialist advice that can navigate the challenges that shock and distress create, due to the vast changes traumatic experiences induce in the body and brain.

The SafeHaven App is a psychological first aid tool that enables organisations to meet best practice guidelines and international standards for supporting personnel both pro-actively and in the aftermath of an incident.

Fully compatible across all devices, our app provides personnel with psychoeducation and skills to build and maintain psychological resilience, as well as understand how to support themselves and colleagues when acutely stressed, upset or distressed.

Designed to fully support people post incident, tele-health appointments can be arranged from the App and education hubs and interactive audio and video playlists provide a wealth of support in the hours, days and weeks after an incident. 


As part of the onboarding process, we carry out an appraisal of your existing policies and procedures and provide recommendations on any key areas to review. We also provide a dedicated operating procedure to integrate our support within your existing systems.

Beyond that, should you wish to better understand the psychological risks to your people, identify gaps in psychological welfare and support or develop policies and operating procedures, we are there to assist. We help you navigate the range of best practice guidance documents and ISO standards, to ensure your organisation is both compliant and effective with its psychological crisis response and welfare provision.

Deployed Response Teams

When deploying a response team, you will be interacting with our Incident Team Director and Team Coordinator, who will provide an overall strategic plan, detailing our specialist support and how this will integrate with any in-house welfare, wellbeing and crisis management processes.

Psychological needs of individuals, groups and teams are assessed throughout, with ongoing psychological risk assessment and triage carried out to mitigate the impact of the incident across the organisation and facilitate a swifter recovery for all those involved.

From 1 to 1 crisis counselling, to group defusings and debriefings, through to crisis management briefings and more, you can be assured that the welfare of your personnel will be supported throughout with trauma-informed, appropriate care.

Adapting to scale and location

During deployment, our critical incident hub manages our deployed teams and adapts our strategic response to the dynamic environment.

For  large scale and international incidents, a dedicated logistics team manages all practical considerations to ensure the smooth operation of the deployed response. This includes arranging suitable venues and welfare facilities, for wherever your people are in the world. For larger scale events, this will include setting up and managing psychosocial assistance centres.

Post deployment

Post deployment we provide follow-up support, to ensure your people are on an appropriate recovery trajectory. Those who need further trauma-specialist care are identified early, assessed and triaged to either our in-house mental health team, or to  suitable adjunctive welfare support that your organisation may provide.


As a specialist mental health service, we offer a range of mental health interventions. Members have access to:

  • Critical incident crisis counselling
  • Solution-focused and person-centred counselling
  • Trauma-informed psychotherapy: this service provides access to a suite of interventions, including EMDR, Trauma-Focused Cognitive Behavioural Therapy and more.

Language Capability

We support a wide range of languages through the use of highly skilled interpreters. Our team have training and experience in the use of interpreters for therapeutic settings. This allows your people to discuss their difficulties in their preferred language, to enhance their experience of psychological support.

Face-to-Face Support

Sometimes people feel they need to talk to someone in person, rather than over a remote connection. For that reason, we offer face-to-face support sessions in the UK, where people have the choice of attending either our centre in Greater Manchester or our rooms in London.


Psychosocial Training

Providing appropriate and effective training is key to building a resilience workforce who can adapt to the demands of their work role. SafeHaven provide a range of psychosocial peer-support training courses that can be delivered remotely or face-to-face. Courses can be tailored to your organisation and are delivered in multiple languages.

Psychosocial training courses:

  1. Workplace Mental Health First Aid
  2. PTSD Awareness and Resilience
  3. Brief Psychological First Aid
  4. Trauma-Responsive Psychological First Aid
  5. Family Liaison Support
  6.  Trauma-informed interviewing 
  7. CISM individual and group training


All SafeHaven training courses are approved by the British Psychological Society for the purposes of Continuing Professional Development (CPD). CISM training is ICISF accredited.

Specialist training

Highly specialised training is provided in a range of sectors, including Kidnap & Ransom and Government.

Training is bespoke and designed to meet the specific demands of the environment, tasks to be completed and people to be supported.

Specialist training also includes crisis simulation. Here an organisations operating processes and crisis management and psychosocial teams are tested and reviewed under simulated duress.

Please contact us to discuss your requirements further.

Psychological Supervision

For psychosocial peer-support networks, such as those trained as Mental Health Champions/ Buddies/ First Aiders and Trauma-Responsive Psychological First Aiders, there is the option to access psychological supervision.

Supervision, in line with best practice guidance, acts as a coaching and mentoring facility, providing guidance on supporting people in the workplace, review of the welfare of those providing support and promotes reflection and learning to enhance the quality and competence of the support offered.