About SafeHaven

Rooted in experience. Driven by purpose.

SafeHaven Psychology Services was founded on the conviction that with the right support, people can prepare for and move through adversity not merely intact, but stronger — more resilient, more self-aware, and better equipped for what comes next.

Our founding story

Born from experience. Shaped by necessity.

Founded in 2014 by Charlotte Copeland, our mission has been to transform how organisations (1) prepare their people for working in dynamic, high-stress environments and (2) respond to the psychological needs after critical incidents. Today SafeHaven supports organisations with personnel around the globe, helping prepare people for challenging work environments, to thrive under extreme pressure and uncertainty, and respond and recover after crises and disaster.

We built SafeHaven not only as a reactive service, but also as a proactive, specialist partner — one that understands the culture, the language, and the operational realities of the people we work with.

Every element of our practice — from our PREPARE•PROTECT•RESPOND•RECOVER framework to the way we engage with organisations — reflects that founding purpose: to provide genuinely effective, trauma-informed psychological education and support to those who need it most.

Our mission

To provide specialist, trauma-informed psychological support that enables individuals and organisations to prepare for, withstand, and recover from the psychological demands of high-exposure work.

Specialist expertise

We work exclusively with high-exposure populations. This focus means our practitioners understand your world — not just the clinical literature.

Trauma-informed practice

Everything we do is grounded in a deep understanding of stress, duress and trauma — how it manifests, how it compounds, and how it can be addressed effectively.

Organisational partnership

We work alongside organisations, not just individuals. Sustainable psychological health requires systemic as well as individual intervention.

Confidentiality and trust

Our work depends on trust. We maintain rigorous confidentiality standards and operate with complete discretion at every level.

The people behind the practice

Leadership Team. Real-world experience.

Our leadership team combines expertise with direct experience in the environments our clients operate in.

Charlotte Copeland

Charlotte Copeland

Managing director

Charlotte has consulted on national and international projects and has extensive experience supporting organisations whose personnel work in complex and extreme environments. Charlotte typically consults on psychological welfare policy and SOP development, provides specialist and psychosocial support training, and she is still involved in our provision of on-the-ground mental health care in response to crises and disasters. Sector experience includes Government; OEM's; INGO's; international research and humanitarian aid projects; national retail chains; forensic science; emergency services; yachting & maritime; education; media, TV and film production; construction.

Oliver Barbour

Oliver Barbour

Critial incident Team director

Ollie has a special interest in psychological trauma and has presented on trauma care and Critical Incident Stress Management (CISM). He has worked with victims of road crashes, sea disasters and victims of terrorist's attacks. He has also supported victims of a wide range of other traumatic incidents including murders, hostages, sexual assaults, fatal incidents, bullying and harassments. Ollie has a keen interest in CISM training and is a qualified Authorised Instructor for the International Critical Incident Stress Foundation (ICISF). He has conducted training for the Defence Forces, Fire Service, Coast Guard, Gardai, Irish Rail, Chaplains to Sea Fears, HSE, Hospitals, Mountain Rescue Ireland, Air Traffic Controllers in Germany, Poland, Slovakia, Ghana, NHS and Police in Scotland and PSNI among others. .

Nisaa Ali

Nisaa Ali

Tele-Health service manager

Nisaa is an experienced Trauma Informed Psychotherapist with a strong passion for supporting those from different ethnic backgrounds accessing mental health support. The experience Nisaa brings is from a clinical settings/volunteer settings/ charity/ schools/ rehabilitation hospitals/ prison, which has given her specialist experience in high-risk institutions and working with a diverse client range within the institutions. She is proficient in a range of therapeutic approaches such as Person-Centered therapy, solution focused, Emotion focused and Transactional Analysis.

Rachel Millsted

Rachel Millsted

Training service manager

Rachel brings her wealth of experience as a trauma-informed psychotherapist and acupuncturist. Rachel has lectured at the Northern College of Acupuncture. To further her development as a lecturer, Rachel gained a Certificate in Higher Education from UCLan which afforded her associate membership of the Higher Education Academy. After finding great personal benefit from practicing mindfulness meditation, she also studied to become a Mindfulness Based Stress Reduction (MBSR) Teacher at the Center for Mindfulness in Medicine, Health Care and Society which is part of the University of Massachusetts Medical School.

Dr Nikki Kiyimba

Dr Nikki Kiyimba

clinical psychologist

Nikki is a Chartered Clinical Psychologist, Associate Fellow of the British Psychological Society (BPS) and registered Health Care Professions Council (HCPC) practitioner. As well as holding a Doctorate in Clinical Psychology, Nikki also has a PhD in Psychology. Nikki is a respected international researcher and has published widely in a number of peer-reviewed journals. Nikki's particular expertise is in psychological trauma, PTSD and complex PTSD. She brings a wealth of experience in working clinically with clients who experience a range of severe and enduring mental health difficulties including personality disorders, DID, and psychosis. Nikki is an experienced Dialectical Behaviour Therapy (DBT) practitioner, as well as being qualified in a number of specifically trauma-focused interventions including Trauma Focused CBT, Trauma Info

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Explore our services

From pre-deployment preparation to long-term recovery support, our four-pillar framework covers the full spectrum of psychological need.

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Whether you represent an organisation or are an individual professional, we would welcome the opportunity to understand your needs.

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