How we help - SafeHaven

Bullying?   Assault?   Serious Accident?   Fatality?

Suicide?   Disaster?   Terrorism?


SafeHaven are specialists is Crisis & Disaster Mental Health Care. We provide a range of psychological services that meet best practice guidelines and ISO standards for managing the impact of psychological critical incidents. We help organisations prepare and respond effectively to the impact of acute stress and psychological trauma in the workplace.


Our services include:

SafeHaven Within: We provide strategic consultancy and mental-health training for organisations to enable them to better support the psychological welfare of their personnel. The service includes risk audits, policy development and both face-to-face and e-learning  training for staff; ensuring an appropriate peer-level crisis mental health support system is in place for personnel.


SafeHaven Helpline: We provide an organisation with telephone/online support 24/7. The helpline ensures an organisation has direct access to experienced CISM crisis mental health professionals; providing input for ongoing prevention, live crisis management, post-incident measures and counselling support.


SafeHaven On-Call: We provide 24/7 CISM crisis mental health response teams, supported by a 24/7 operations unit. Our UK teams are deployed worldwide. The operations unit and deployed teams work alongside an organisation and other emergency/security professionals; providing strategic crisis and disaster mental health care both during and immediately after an incident.


SafeHaven Recovery: providing aftercare and treatment for severely affected individuals, in partnership with our specialist treatment centre.



SafeHaven CISM response service is verified by the International Critical Incident Stress Foundation (ICISF).


Pre-incident preparation

We can provide a risk audit and gap analysis to identify your organisation’s needs for crisis mental health care against best practice guidelines and ISO standards. Through our consultancy service we then provide appropriate recommendations and work with you to develop standard operating procedures to ensure you effectively  implement welfare services across your workforce.  Our training department will deliver relevant  in-house training for designated staff, ensuring they have a detailed action plan identifying when and how to respond when an incident occurs and when to access professional help.


Crisis response

When organisations have a critical incident, we provide a team of specially trained CISM crisis mental health professionals on site to mitigate the psychological impact to those involved.

Our team will be onsite to carry out a specialist crisis and disaster mental health care to all those affected. Initial support can be engaged in the first hours after an incident, however many interventions can take place up to several weeks post-incident and still be effective. As standard we provide all intervention attendees with follow-up support. Ensuring each person has ongoing crisis mental health support, is in recovery and identifying anyone who may require additional psychological support.


Post-incident support

After a critical incident it is not unusual to find up to one third of the people involved significantly affected and either struggling to cope with the demands of their job or taking days off sick. When this happens we can provide a psychological assessment service, to determine what your staff may need in order to recover.

The assessment will identify whether a person requires psychological triage or needs to be referred for a more in-depth, specialist, trauma treatment programme. Where an individual requires specialist support they can be referred to our treatment centre for either face-to-face or online support.



Whilst based in the UK, we provide our services worldwide.