About Us

Our Mission

Who are we

We are an experienced, multi-disciplinary team of mental health professionals specialising in early-intervention critical incident support, crisis mental health care, and the treatment of psychological trauma.

Experts in staff welfare and business continuity after traumatic events, our accredited psychological crisis management service means our standards ensure your people receive a gold standard of care.

Bringing a human touch to all we do, our flexible approach ensures you have support that fits your people and your business.

Our Story

Founded in 2014 by Charlotte Copeland, our mission has been to transform how organisations prepare for and respond after traumatic events. Today SafeHaven supports organisations with personnel around the globe, helping prepare people for challenging work environments, to thrive under extreme pressure and uncertainty, and respond and recover after crises and disaster.  

Our Mission

HOW WE WORK

Our decision to partner with clients in the way we do is born out of the early experiences we had with organisations who were striving to prepare for or cope during a critical incident. Too often realising they had little or incomplete understanding to confidently support personnel as an incident occurred. To 'get it right' when things do go wrong, the pillars of policy, training and reactive response all need to be in place, so we designed a membership offering that enabled us to support in each area, using a light touch where appropriate, yet able to be heavily involved when necessary. 

Our clients engage us on a retained basis, to ensure their organisation is prepared ahead of time. An agreed system is put in place to both communicate with and support the organisation throughout an incident; this includes consideration of both scale of resource and with regards to client knowledge. This partnered approach means improved outcomes following an incident, reducing the impact of incidents more swiftly, and supporting people during the recovery phase in a timely and efficient manner. It also ensures compliance with best practice guidance and ISO standards for supporting the welfare of personnel after a traumatic incident.

Dealing with an incident on behalf of your company, and especially dealing with the affected family, can be a lonely and uncertain place to be. As well as supporting those at the epicentre of incidents, our approach also ensures managers and departments have experienced trauma-informed psychological guidance throughout. With our support – you are never alone in a crisis.

Charlotte Copeland

Managing Director, CISM Team Coordinator, Psychotherapist

Oliver Barbour

CISM Team Director, Psychotherapist

Dawn Haworth

CISM Team, Psychotherapist

Rachel Millsted

CISM Team, Psychotherapist

Sharon Billingsley

CISM Team, Trauma Counsellor

Winston Cunningham

CISM Team, Trauma Counsellor

Shelly Cardona

CISM Team, Trauma Counsellor

Sharon Dower

CISM Team, Trauma Counsellor

Lynne Nowell

CISM Team, Trauma Counsellor

Dr Emilie Medeiros

Clinical Psychologist

Alex Copeland-Anthony

Financial Controller

Managing Director Charlotte Copeland

Charlotte Copeland

Position: Managing Director, CISM Team Coordinator, Psychotherapist

Oliver Barbour

Position: CISM Team Director, Psychotherapist

Dawn Haworth

Position: CISM Team, Psychotherapist

Rachel Millsted

Position: CISM Team, Psychotherapist

Sharon Billingsley

Position: CISM Team, Trauma Counsellor

Winston Cunningham

Position: CISM Team, Trauma Counsellor

Shelly Cardona

Position: CISM Team, Trauma Counsellor

Sharon Dower

Position: CISM Team, Trauma Counsellor

Lynne Nowell

Position: CISM Team, Trauma Counsellor

Michael O’Brien

Position: CISM Team

Dr Emilie Medeiros

Position: Clinical Psychologist

Alex Copeland-Anthony

Position: Financial Controller
 

Frequently Asked Questions

Our Journey

Because we tailor our services to the specific needs of the organisation, we work with all businesses, from SMEs with just a few employees, right up to large international organisations.

All of our services are provided by qualified mental health professionals, and we are the only internationally verified psychological crisis response service in the UK. Our services can strengthen existing in-house MHFA provision and deliver additional expertise in trauma-responsive psychological care. We provide training in an equivalent to MHFA, and our service also offers supervision to psychosocial peer networks, such as MHFA, to help build their skills and expertise and manage their own welfare as they support colleagues.

Once a member, then depending upon the service-level the organisation has subscribed to, employees will be given access details to, for example, tele-health services, learning resources, and the SafeHaven psychological support app with its toolkit of resources.

Message us or give us a call! We can then assess what you have in place already, and what gaps need to be filled in order for you to provide a Gold Standard in Duty of Care for your employees.

For critical incident support we confirm all personnel interacting with our support team. For tele-health, the service is private and confidential. With the training and e-learning programmes, employee progress through the modules can be monitored.

 

Remote support is available immediately from our on-call 24/7 CISM response teams. They can also immediately deploy to attend your premises, or suitable nearby alternative location, to meet with your staff individually, in their teams and/or as a group, where necessary.

 

 

Yes! First, we can provide a psychological risk audit and gap analysis, to identify your organisation’s needs against best practice guidelines and ISO standards. Then we can write the policies and standard operating procedures, which, alongside tailored in-house training for designated staff, will ensure your peer-network has a detailed action plan identifying when and how to respond when an incident occurs.

 

 

Yes! Delivered by mental health professionals, our training is approved by the British Psychological Society for continual professional development. We offer face-to-face and e-learning training programmes in:

Face-to-face:

  • Workplace Mental Health First Aid (1-day)
  • PTSD Awareness & Resilience (1-day)
  • Brief Psychological First Aid (1-day)
  • Trauma-Responsive Psychological First Aid (2-day)
  • Family Liaison Support (2-day)
  • CISM individual and group training (3days each)

We also offer bespoke training to organisations operating in highly specialised areas.